PAYMENT & SECURITY INFORMATION

Payments can be made with Mastercard and Visa debit and credit cards through the secure worldpay payment system. We also accept paypal where you can use any card you have associated with your paypal account including american express.

When placing an order on the Paraphernalia website, at the point of payment, you will have the choice of paying by card through worldpay or using paypal. For either option you will then be re-directed to their payment page to complete the transaction. Both worldpay and paypal are industry leaders in online payments and fully secure. We do not receive or store any card details through our own server, this is all handled by worldpay or paypal so you can trust your details are safe.

If you have any concerns or would like more information on our payment methods or would prefer to pay over the phone, then please contact us for details.
We will never share or disclose your personal details such as name and address to any 3rd party.

For orders to UK isles, Scottish Highlands, certain other Scottish postcodes and Northern Ireland, please contact us for a quote on delivery. If you place an order through the website to be delivered to one of these areas, the total charge for delivery will not be accurate as we will need to apply this surcharge afterwards once an accurate quote has been obtained.

We regret to say we are unable to deliver outside of the UK.

 

For orders in Lichfield and the surrounding areas

We will carry out the delivery ourselves regardless of the order size and we will contact you to make the delivery arrangements. Please note, whilst we are more than happy to unpack each piece and place it into your room of choice and we always take great care, we are not responsible for any damage that could occur on or inside your property.

 

The below information is for deliveries further than the surrounding area of Lichfield: 

 

How long will it take to arrive?

The stock status on each product page does give information on dispatch times and below we detail the typical lead delivery lead times for both small and large pieces though if you need the item within a certain timeframe, please contact us and we can give an honest response as to whether this is possible. If for any reason, the dispatch will take significantly longer than the stated time on the stock status, we will contact you to discuss this.

For in-stock smaller items of furniture, homeware and accessories/gifts, we typically dispatch within 1-3 days from the order date and delivery is usually within 1-2 days from dispatch. We will email you a tracking link once the order has been collected so you can track its progress. The courier will make 2-3 delivery attempts and then return the item to us if no one was able to accept delivery. If this occurs, we would need to charge the delivery fee again as the courier will charge us for re-delivery. If you are concerned that you may miss the delivery or have missed 1 or 2 attempts by the courier, please inform us asap and we can attempt to stop the order being returned to us, thus avoiding the re-delivery charge.

For in-stock larger items of furniture, we use a speciaist furniture courier, trained in handling the heavy fully assembled pieces we offer. They collect from us once a week so depending when you order, the item will dispatch in 5-10 days (usually within a week) and we will send you the dispatch email to confirm when they have collected. Then the courier will contact you direct to confirm the delivery date and timeslot and most deliveries are carried out within 10 working days from dispatch. On occasion, the delivery may take longer to complete but we do everything we can to ensure it goes as quickly as possible. 

Our furniture courier operates a one-man delivery service so whilst they will manage most items into your home without assistance, if the item needs to be taken upstairs or a room with difficult access, the driver may require assistance to carry and manoeuvre the item. If you have ordered a large item of furniture which you require to be taken upstairs or to a room with difficult access, please ensure someone is able to assist the driver in doing so, If you would like to discuss the delivery arrangements or have any special requirements, please contact us before ordering and we will be happy to discuss the options with you.

Please note that the drivers are not responsible for any damage that may occur inside your property though they are of course very careful.

For larger items of furniture, where a delivery date has been agreed between the you and the courier, if you are not present to receive the delivery we reserve the right to charge the full cost of re-delivery as charged to us by the courier. 

For items with glass, there may be an additional surcharge though this depends on the area and the item in question. If a surcharge was necessary we will contact you to inform of the surcharge and you can decide whether to proceed or cancel the order. Surcharge on items with glass can be necessary due to the extra level of cover required for the couriers. You can contact us before ordering to see if a delivery surcharge would be applicable,

Unless agreed by us beforehand, where an order contains more than one item all items will be delivered at the same time once all items are available. The stock status of each item is displayed on the item page and on the cart contents page.

We shall use our reasonable endeavours to meet any date agreed for delivery but we shall not be liable for any delay in delivery however caused.

RETURNS

If for any reason you are not satisfied with your order then you can return it within seven days of delivery if it is in its original, saleable condition complete with all packaging. Once returned we will offer you the choice of a replacement or full refund of the goods value. Please note, we must be informed within seven days of you receiving your order if you wish to return it.

If you do wish to return, then please contact us and we can advise of the necessary steps to take. Typically, we would require you to re-wrap the item so it is sufficiently protected and then we can arrange with the courier to collect the item from you or you can arrange the return yourself. Once the courier has returned the item to us, we will issue the refund.

If you wish to return an item which is not faulty or damaged, you will be responsible for the cost of returning the item to us. You can arrange the return yourself or we can arrange the return for you. If we arrange the return, we will deduct the return cost from the refund. Please note that the return cost may be more than the original delivery cost. This is because the delivery fees we charge often do not cover the actual cost of delivery levied by the courier so when returning an item, you would be responsible for the full cost the courier charges. We will advise of what the return costs are so you can make an informed decision on whether to arrange the return yourself or for us to arrange it for you. Please contact us if you would like to know what the return cost would be on a specific item.

Any damages, shortages or discrepancies must be notified by email within 7 days of receving the order.

In the event that we cannot deliver an item due to access problems, We reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

Although each piece is made to the same specification, please remember that each item is handmade, so it is natural there may be slight variations from piece to piece. This is usual with natural wood furniture and should be considered as part of its uniqueness and charm. The grain of the wood on each piece will vary and as such some pieces may appear slightly lighter or darker than others in the same range or the ones pictured on the website. Again this is considered the beauty of Indian furniture as no two pieces are ever the same. As this is real wood with no veneer, it is normal to see the various knots and resinous lines in the timbre. Over time, as your furniture matures, you may experience slight movement as the timber settles. All of this is perfectly normal with this type of furniture and is not considered a fault.

EXTRA TERMS & CONDITIONS

We are: Paraphernalia
Registered company name: Paraphernalia (Lichfield) Ltd
Our address is: 43 Tamworth Street, Lichfield, Staffordshire, WS13 6JW 
You are: a visitor to Our Web Site / our customer 

Definitions
In this agreement:
"courier" means any person or business contracted by us to carry goods from us to you, whether all or part of the distance.
"Our Web Site" means the entire computing hardware and software installation that is or supports Our Web Site.
"Goods and Services" means any of the goods and services we offer for sale on our web site
"Content" means information in any form published on Our Web Site by us or any third party with our consent.

Our contract with you
These terms and conditions apply:
so far as the context allows, to you as a visitor to Our Web Site; 
and in any event to you as a buyer or prospective buyer of our Goods.

Goods advertised may not be available.

We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase.

We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order Goods and Services.

All descriptions, weights and sizes of Goods are approximate and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.

If we do not have the Goods you order in stock, we may offer you alternatives before we despatch your order. If this happens you may:
accept the alternatives we offer;
cancel your order;
leave the order valid, but tell us to omit the out-of-stock item.
If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.

Price and Payment
You must pay us the full price of your order before we will send any part of it.

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

Information you give us
You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.

We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

Taxes, duties and import restrictions
We have no knowledge of, and no responsibility for, the laws in your country of residence. .2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

Disclaimers
We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors.

We give no warranty and make no representation, express or implied, as to:
the adequacy or appropriateness of the Goods and Services for your purpose.
the truth of any information given on Our Web Site;
any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;
compatibility of Our Web Site with your equipment software or telecommunications connection.
compliance with any law;
non-infringement of any right.

Our Web Site contains links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.

In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

Content and Intellectual Property Rights
Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

System Security
You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;

you agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.

You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

Examples of violations are:
accessing data unlawfully or without consent;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";
forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
taking any action in order to obtain services to which you are not entitled.

You agree to indemnify us against any claim or demand, including reasonable lawyers fees, made by any third party due to or arising out of:
any violation of system security as set out above;
your use of Our Web Site;
any other breach or violation of this agreement by you;
the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.

Indemnity
You agree to indemnify us against any claim or demand, including reasonable lawyers fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Contractual Limitation
Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.

Rights of third parties
Nothing in this agreement or on our web site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

Severability
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No Waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

Dispute Resolution
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Force majeure
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

Governing Law
This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.