Delivery & Returns
DELIVERIES
Delivery is free to Lichfield. For the rest of mainlaind UK, the delivery cost varies based on the order vaue and the delivery postcode. For most areas, the delivery cost will range from £3.99 to £34.99. For Scotland, some parts of Wales, the North East and London congestion zone, a surcharge may be added. The exact delivery cost is shown during the checkout page once you have entered the delivery postcode. You can abort the transaction without any commitment at that stage if you do not wish to proceed. Or you can contact us with the order details and delivery postcode and we can give you the delivery cost.
For orders to UK isles, Scottish Highlands, certain other Scottish postcodes and Northern Ireland, please contact us for a quote on delivery. If you place an order through the website to be delivered to one of these areas, the total charge for delivery will not be accurate as we will need to apply this surcharge afterwards once an accurate quote has been obtained.
We regret to say we are unable to deliver outside of the UK.
For orders in Lichfield and the surrounding areas
We will carry out the delivery ourselves regardless of the order size and we will contact you to make the delivery arrangements. Please note, whilst we are more than happy to unpack each piece and place it into your room of choice and we always take great care, we are not responsible for any damage that could occur on or inside your property.
The below information is for deliveries further than the surrounding area of Lichfield:
How long will it take to arrive?
The stock status on each product page does give information on dispatch times and below we detail the typical lead delivery lead times for both small and large pieces though if you need the item within a certain timeframe, please contact us and we can give an honest response as to whether this is possible. If for any reason, the dispatch will take significantly longer than the stated time on the stock status, we will contact you to discuss this.
For in-stock smaller items of furniture, homeware and accessories/gifts, we typically dispatch within 1-3 days from the order date and delivery is usually within 1-2 days from dispatch. We will email you a tracking link once the order has been collected so you can track its progress. The courier will make 2-3 delivery attempts and then return the item to us if no one was able to accept delivery. If this occurs, we would need to charge the delivery fee again as the courier will charge us for re-delivery. If you are concerned that you may miss the delivery or have missed 1 or 2 attempts by the courier, please inform us asap and we can attempt to stop the order being returned to us, thus avoiding the re-delivery charge.
For in-stock larger items of furniture, we use a speciaist furniture courier, trained in handling the heavy fully assembled pieces we offer. They collect from us once a week so depending when you order, the item will dispatch in 5-10 days (usually within a week) and we will send you the dispatch email to confirm when they have collected. Then the courier will contact you direct to confirm the delivery date and timeslot and most deliveries are carried out within 10 working days from dispatch. On occasion, the delivery may take longer to complete but we do everything we can to ensure it goes as quickly as possible.
Our furniture courier operates a one-man delivery service so whilst they will manage most items into your home without assistance, if the item needs to be taken upstairs or a room with difficult access, the driver may require assistance to carry and manoeuvre the item. If you have ordered a large item of furniture which you require to be taken upstairs or to a room with difficult access, please ensure someone is able to assist the driver in doing so, If you would like to discuss the delivery arrangements or have any special requirements, please contact us before ordering and we will be happy to discuss the options with you.
Please note that the drivers are not responsible for any damage that may occur inside your property though they are of course very careful.
For larger items of furniture, where a delivery date has been agreed between the you and the courier, if you are not present to receive the delivery we reserve the right to charge the full cost of re-delivery as charged to us by the courier.
For items with glass, there may be an additional surcharge though this depends on the area and the item in question. If a surcharge was necessary we will contact you to inform of the surcharge and you can decide whether to proceed or cancel the order. Surcharge on items with glass can be necessary due to the extra level of cover required for the couriers. You can contact us before ordering to see if a delivery surcharge would be applicable,
Unless agreed by us beforehand, where an order contains more than one item all items will be delivered at the same time once all items are available. The stock status of each item is displayed on the item page and on the cart contents page.
We shall use our reasonable endeavours to meet any date agreed for delivery but we shall not be liable for any delay in delivery however caused.
RETURNS
If for any reason you are not satisfied with your order then you can return it within seven days of delivery if it is in its original, saleable condition complete with all packaging. Once returned we will offer you the choice of a replacement or full refund of the goods value. Please note, we must be informed within seven days of you receiving your order if you wish to return it.
If you do wish to return, then please contact us and we can advise of the necessary steps to take. Typically, we would require you to re-wrap the item so it is sufficiently protected and then we can arrange with the courier to collect the item from you or you can arrange the return yourself. Once the courier has returned the item to us, we will issue the refund.
If you wish to return an item which is not faulty or damaged, you will be responsible for the cost of returning the item to us. You can arrange the return yourself or we can arrange the return for you. If we arrange the return, we will deduct the return cost from the refund. Please note that the return cost may be more than the original delivery cost. This is because the delivery fees we charge often do not cover the actual cost of delivery levied by the courier so when returning an item, you would be responsible for the full cost the courier charges. We will advise of what the return costs are so you can make an informed decision on whether to arrange the return yourself or for us to arrange it for you. Please contact us if you would like to know what the return cost would be on a specific item.
Any damages, shortages or discrepancies must be notified by email within 7 days of receving the order.
In the event that we cannot deliver an item due to access problems, We reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.
Although each piece is made to the same specification, please remember that each item is handmade, so it is natural there may be slight variations from piece to piece. This is usual with natural wood furniture and should be considered as part of its uniqueness and charm. The grain of the wood on each piece will vary and as such some pieces may appear slightly lighter or darker than others in the same range or the ones pictured on the website. Again this is considered the beauty of Indian furniture as no two pieces are ever the same. As this is real wood with no veneer, it is normal to see the various knots and resinous lines in the timbre. Over time, as your furniture matures, you may experience slight movement as the timber settles. All of this is perfectly normal with this type of furniture and is not considered a fault.